Chat GPT And Its Use In Contact Centers
As companies strive to provide better customer service, the role of contact centers[..]
What Is Conversational AI And How Is It Revolutionizing The Customer Service Industry?
Initially conceptualized by esteemed American computer scientist John McCarthy [..]
Metrics And KPIs Call Centers Use To Measure Performance And Productivity
Outsourcing customer service to call centers has been a common practice [..]
Emergence Of Hospitality Contact Centers After The COVID-19 Pandemic
As the hospitality industry continues to adapt to the ever [..]